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How can I pay my affiliates directly from Rewardful?
How can I pay my affiliates directly from Rewardful?

Rewardful integrates directly with your PayPal account to allow you to send and monitor affiliate payouts from within your dashboard.

Chris Kottom avatar
Written by Chris Kottom
Updated over a week ago

Rewardful makes paying your affiliates a breeze which saves you time and extra clicks. In this step-by-step guide, we'll walk you through how to set up and use automated PayPal payouts directly from your Rewardful dashboard.

Automated payouts for PayPal are available to subscribers on our Enterprise plans only. If you're currently subscribed to Growth or Starter and think you might be interested, you can visit our pricing page to upgrade, or get in touch with us via the support chat bubble below to see arrange a one-month test drive of the feature.

Before you get started

Whether you're using our PayPal CSV export or the direct-from-dashboard PayPal integration, you'll first need to ensure that your PayPal account meets the necessary requirements for sending out mass payouts.

  • You have a PayPal Business Account. Personal accounts do not have access to the PayPal required features.

  • Your account must be verified. This usually means that you've confirmed your email address and added or confirmed either a bank account or a credit or debit card. See PayPal's documentation for more information.

Be advised that it can take up to 72 hours for your application to be reviewed.

Once that's completed, you'll need to enable the payouts feature for your account. To do this, you'll log into your PayPal account and access the PayPal developer dashboard.

Please take note that there's a toggle switch in the header to change from your developer Sandbox to your Live account. Make sure that the switch is set to Live.

Next, go to the My Account page (accessible via the drop-down menu in the upper right corner) and scroll down to the Permissions section where you should see a table like the one below.

In the last row for Payouts, click the link to Enable… the feature. In almost all cases, PayPal will require additional information about you and your business in order to proceed. You'll need to contact them in order to proceed with enabling payouts.

When the feature has been enabled, you should see the same green check mark in the Live column. At this point, you're ready to roll. πŸŽ‰

Connecting Rewardful to your PayPal account

Once you've completed the PayPal setup steps, you're ready to connect Rewardful with your business account.

Visit your Rewardful Company settings form which can be found in the drop-down menu in the upper righthand corner of your dashboard, and scroll down until you see the option to Connect your PayPal Business account.

Clicking on the big blue Connect PayPal button will allow you to connect your PayPal account to Rewardful. First, you'll be asked to log into your account if you haven't already.

You must be logged in as the account holder and not a secondary user in order to connect your account.

Once you're logged in, PayPal will ask you to grant Rewardful the required permissions to create payouts to your affiliates. You must click the Agree and Connect button to accept the connection request.

When you're redirected back to the Company settings form, the blue Connect PayPal button should be replaced with: Your PayPal account is already connected.

Processing unpaid payouts

Now that your PayPal account is connected, you're ready to process some payouts. If you navigate to your due payouts tab, you'll see that a new Pay with PayPal button has been added to the bulk actions footer at the bottom of the page.

Select some or all of your due payout and the button will become active, allowing you to pay the selected affiliates.

After confirming your selection, Rewardful will attempt to send your payouts to PayPal as a single batch. The selected payouts will be moved to the Processing tab until Rewardful receives a notification from PayPal that they've succeeded. This usually takes just a few minutes, but can possibly take longer depending on PayPal processing time. After that, the completed records will be moved to the Paid tab as their final destination.

Note: In cases where you're attempting to send funds to an email address that doesn't have a registered PayPal account, the payment is held in an unclaimed status, and the recipient is notified via email. Funds that are not claimed within a 30-day window will be returned to your account, and the payout will be moved to the Failed tab in Rewardful.

Retrying failed payouts

PayPal payouts can also fail for a multitude of other reasons related to the receiver account including:

  • Setup issues - unverified, unconfirmed email, ...

  • Account setup issues - unsupported currency or location, ...

  • Receiver restrictions - account locked or otherwise limited, risk score exceeded, ...

Rewardful's payout interface will aim to prevent as many of these as possible, but if and when they do occur, the affected payouts will be moved permanently to the Failed tab. Failed payments can be resubmitted if the conditions that led to the failure have been resolved by selecting the rows that should be retried and clicking the Retry with PayPal button.

Rewardful will package up all selected payments in a single batch and ship them off to PayPal for processing. These records will be moved to the Processing tab until we receive a notification that they have either succeeded or failed.

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