Rewardful will email you on the 1st of the month if you have commissions due and it's time to pay your affiliates. The email will include a link to your Rewardful dashboard where you'll find a summary of how much you owe each affiliate.
Rewardful does not process commission payments on your behalf. You can choose to pay the commissions however you like, but most of our customers choose to use PayPal or Wise (formerly TransferWise).
Choosing a payout method
The Company settings page allows you to choose from the following payout methods:
When you select PayPal or Wise, affiliates will be prompted to provide their preferred email address for receiving payments. Affiliates are not prompted for any additional payment details when None is selected.
This setting also determines the format of the due commissions CSV file that can be exported from your Rewardful dashboard. When you choose PayPal or Wise, the CSV file will be formatted to allow payments through PayPal Mass pay or Wise Batch Payments. When None is chosen the CSV file will be exported in a generic format.
Additional details for paying with PayPal and Wise appear at the end of this article.
You should pay your affiliates according to the terms of service for your affiliate program. Those might include a minimum payout threshold, which can be set up for each of your campaigns, or payment at a specific time like the beginning of the month.
Rewardful emails all merchants who have affiliates awaiting payment on the first of each month and also displays an indicator beside the Payouts menu item at any point when you have affiliate payouts that are due.
Clicking the Payouts menu item will display a list of all your paid and unpaid payouts with tabs for filtering them based on their states.
Rewardful categorizes payouts according to one of four possible statuses:
Pending - The affiliate has due commissions, but the total may not yet have reached your minimum payout threshold amount. (By default, all campaigns have a zero minimum payout amount, but you can update this at any time by editing your campaign's settings.)
Due - The affiliate has due commissions which meet or exceed your minimum payout threshold amount.
Processing - The payout and all its associated commissions are in the process of being marked as paid.
Paid - The payout is fully marked as paid.
Remember: you are responsible for settlement of affiliate payouts. Rewardful has no access to your funds and, therefore, cannot physically transfer the money necessary to compensate your affiliates.
Clicking on the Due tab on your Payouts page will filter the list of payouts to show only those that are due. The system will display a button to export these amounts as a CSV formatted according to your payout settings (PayPal, Wise, or generic) and a "Mark all as paid..." button:
After uploading the CSV file to PayPal or Wise (or paying via another method), click the "Mark all as paid..." button to pay all due payouts with a single click.
In cases where you have just a few due payouts to be paid, you might opt to mark each one as paid individually using the "Mark as paid..." button in its corresponding row. You can also get a detailed view on the payout by clicking the "View details" button to the right of it.
PayPal Mass Pay
After you've downloaded the CSV file as described above, from your PayPal dashboard go to Tools → Send Money → Make a mass payment and upload the CSV file when prompted. After confirming and submitting the payment in PayPal, click the "Mark as paid" button in Rewardful
Note: To reduce fraud, PayPal may require you to phone them to enable the mass pay feature on your PayPal account. PayPal fees apply.
Learn more about PayPal Mass Pay →
Wise Batch Payments
After you've downloaded the CSV file as described above, from your Wise dashboard click Send money → Batch payments and upload the CSV file when prompted. You'll have an opportunity to review the payments and choose a funding source before submitting the payments.
When claiming the payment, your affiliates will be prompted to create a Wise account and provide bank account details for where they'd like the funds deposited. (Tip: if they use their Wise bank details, future payments to the recipient will be instant and free).
Note: support for Wise Batch Payments is beta functionality. We'd love to hear your feedback! Send us a chat message or email firstname.lastname@example.org
Learn more about Wise Batch Payments →