Commission payouts are processed by Tipalti, a payout processing platform partnered with Rewardful. Tipalti is also handling the know-your-customer (KYC) verification steps to verify that your payout account is correct and funds can be transferred to your nominated payout method. This is a requirement for compliance purposes.
Your payout might be blocked because the payout information you provided is incomplete, or Tipalti is unable to verify the information you have provided.
To resolve this, you must contact Tipalti directly to inform them or update them about your payout information:
When contacting Tipalti, you may use the preset template below:
Hi Tipalti Support,
I am an affiliate currently enrolled in Rewardful's commission payout system. I was notified that I need to update or verify my payout information in order to receive payouts.
Here are my details:
Affiliate account email address:
Address Line 1:
Address Line 2:
City:
Country:
Postal code:
I have also attached the supporting documents needed to verify my information.
If additional information is needed to verify my payout information, please feel free to contact me.
Thank you very much.
[Your name]
You can edit that template according to your purpose/needs when contacting Tipalti.
When verifying or updating your payout information, please provide Tipalti with the following documents:
Legal business documents (if applicable)
Scans of your identification cards that match the address with your business documents.