General Overview
What is the Managed Payouts feature?
Managed Payouts is a feature designed to simplify the process of making payments to affiliates. Rewardful handles payouts and tax compliance on behalf of the merchant, bundling everything into one invoice. Once the payout is funded, affiliates can log in to their Rewardful account and withdraw their earnings. It's a smooth, reliable way to manage commissions without the back-and-forth.
How does it differ from manual or existing payout methods?
With manual or traditional mass payout methods, merchants are responsible for tracking affiliate earnings, handling individual payments, and managing tax forms, which can be both time-consuming and prone to errors.
Managed Payouts simplifies all of that by automating the process. Rewardful handles sending payouts to affiliates and collecting tax information, all through a single invoice.
Why should I use Managed Payouts for my affiliate program?
It reduces the overhead of running an affiliate program. Rewardful handles tax forms, consolidates payouts, and removes the need to manage payments through services like PayPal or Wise.
Is Rewardful’s Managed Payouts available to Stripe customers only?
No, Managed Payouts operates independently of your chosen payment provider.
Functionality & workflow
How do Managed Payouts work step by step?
For merchants:
Connect your bank account to Rewardful.
Fund your payout with a single payment.
Once accepted, Rewardful automatically distributes the funds to your affiliates — no further action needed.
For affiliates:
Onboard through their Rewardful dashboard.
Enter payment details once — no extra forms or back-and-forth.
Withdraw earnings directly when funds are available.
Access automatically generated invoices without having to create or send them manually.
How do affiliates receive their payments?
Affiliates can withdraw their earnings directly from their Rewardful dashboard once payouts are funded. A variety of payout methods are available, including bank transfer, PayPal, Wise, and others, depending on location and preferences. Payment details only need to be entered once, and everything else is handled automatically.
Will I still be able to view and approve commissions manually?
Yes. Managed Payouts doesn’t change how you manage commissions. You’ll still be able to review commissions in the Pending and Due payouts sections, just like before.
Security & compliance
Is the payout process secure?
Yes, payouts are processed through a secure global payments system that adheres to high security and compliance standards. Merchant funds are transferred securely using Stripe’s ACH debit, a widely adopted payment method.
How do you ensure compliance with local tax or KYC regulations?
Affiliates are guided through a simple onboarding flow that collects any required tax or identity information based on their country. This ensures compliance with local regulations, including tax reporting and KYC requirements, without adding manual work for the merchant.
Will affiliates need to provide any documentation?
In some cases, yes. Depending on their location, affiliates may need to provide additional documentation to verify their identity. The system automatically prompts affiliates for the necessary information during onboarding, eliminating the need for chasing or back-and-forth communication.
Fees & costs
Are there any fees associated with using Managed Payouts? Yes, merchants are charged a 3% processing fee on all payouts made through Managed Payouts. This feature is included in all plans at no additional subscription cost.
Affiliates are responsible for withdrawal fees, which vary based on their chosen payout method and location. These fees are clearly displayed during the affiliate onboarding process. More information can be found here: https://www.rewardful.com/withdrawal-fees.
Onboarding & setup
Is any integration or technical setup required?
No technical integration is needed to start using Managed Payouts. The feature is fully managed within your account interface, making it easy to activate and use without any coding or external setup.
How long does the setup process take?
The setup is quick and straightforward. However, it may take a few business days for your connected bank account to be verified by Stripe before payouts can begin. This is an automatic process and doesn’t require any additional action on your part. Once verification is complete, you can start using Managed Payouts right away.
Support & troubleshooting
What happens if a payout fails?
If a payout fails, for example, due to insufficient funds in your account, you will be notified of the failure along with the reason. Please note that if you choose to retry the payout, a retry fee might be charged. We recommend ensuring your account has sufficient funds to avoid extra charges.
How can I track the status of a payout?
You can track the status of all your payouts through your account Payouts dashboard. The payout section provides detailed updates on processing, completed, and failed payouts for easy monitoring.
Who do I contact if something goes wrong with a payout?
If you encounter any issues with payouts, please contact our support team at hello@rewardful.com or via the in-app chat. We’re here to help resolve any problems quickly and ensure smooth payment processing.